Terms and Conditions for Open Units TV
 
1. No Return or Exchange for Physically Damaged or Liquid Damaged Units
We do not accept returns or exchanges on units that are physically damaged or have suffered liquid damage upon delivery or after installation.
 
2. Returns Subject to Inspection
Returns are only accepted after the unit has undergone an inspection. The unit must be returned in its original condition with no signs of misuse or damage.
 
3. Delivery & Installation Fees Non-Refundable
Any fees paid for delivery or installation is non-refundable, regardless of the return or exchange status of the unit.
 
4. No Warranty on Accessories
There is no warranty provided for accessories, including but not limited to remote controls, cables, or adapters.
 
5. No Stand or Screws Included in the Box
Please note that stands and screws are not included in the box with the unit. If you require these items, they must be purchased separately
 
6 .Inspection
Customers should inspect products before signing the Proof of Delivery (POD). Any product reported damaged after signing the POD will not qualify for returns or warranty claims.
 
7. Warranty
A six-month warranty applies to open box and display units purchased from Ecity. The warranty becomes invalid if the product is tampered with, opened, or shows signs of physical or liquid damage.
 
Important:
If customers are found to abuse the return policy by making excessive returns, returning items not in their original condition, or frequently cancelling orders, Ecity reserves the right to issue warnings, impose restrictions, or terminate customer accounts as necessary.