Accidental Damage

Definition of Accidental Damage

"Accidental Damage" means physical damage, breakage, or failure of your Covered Equipment due to an unforeseen and unintentional event occurring either due to handling (e.g., dropping the Covered Equipment or through liquid contact). The damage must affect the functionality of your Covered Equipment, which includes cracks in the display screen that affect the visibility of the display. A comprehensive accidental damage protection plan that provides complete peace of mind from Liquid damage, Physical damage, and Cracked screens.

What is Covered?

Accidental damage service extends manufacturer warranty to include accidental damages such as screen cracks and liquid spill.

The benefits of this plan can be availed, in and outside of the UAE.

Geographical Coverage Area

International Limited Warranty (Technical report from Authorized Service center from respected Region)

Terms and Conditions

In the case of repair, for First Year 10% or AED 100 or which is higher and for Second Year 15% or AED 100 or whichever is higher, of the original product value to be paid by customer towards the service charge for facilitating each instance of repair.

• If the Product is irreparable, Accidental Damage will bear the cost of replacing the product with either a similar product or by providing Credit voucher to the customer with a deduction of 20% for first Year and 25% for Second Year from the RRP, as a depreciation cost.
• Coverage:
  • 1 Year Accidental Damage (1 repair or 1 replacement) as per service diagnosis report.
  • 2 Year Accidental Damage (2 repair or 1 replacement) as per service diagnosis report.
  • In both cases subscription will expire.
• This plan covers your product within UAE and outside of UAE.
• In case of claims inside the UAE, customers have to visit the nearest Ecity store along with the Original Invoice.
• In case of claims outside UAE, customers would be required to visit the authorized service center of the brand in their home country. Customer will be required to share the Authorized service center diagnostic report, quotation for the repair and declaration form with Ecity and Email to contactus@ecityuae.ae or call us on 80032489.
• Ecity will review and if found to be eligible for the claim under accidental damage protection plan, the amount of repair will be paid back to customer after the deduction of service charge. In case of beyond economical repair the Purchased value of the product will be paid back to customer after the deduction of service and depreciation charge.
• Customers must make a declaration about the cause of the damage. This is to verify if the unit qualifies for accidental damage protection claim.
• The decision will be made in accordance with the diagnostic report shared by the Authorized service center and the cause of the damage mentioned by the customer in the declaration form.
• The final decision for the unit to qualify for the Accidental Damage Protection plan will be at the discretion of E-City.
• Ecity will not be responsible for Data loss of customer. Customers must backup their data before submitting the device.
• The unit will be repaired within a maximum of fourteen business days (Subject to spare parts availability).
• Find My iPhone must be deactivated for device to become eligible for repair or replacement.
• Declaration of physical and liquid damage to be done within 3 working days of such an event happening.
• The E-City Total Protection Plan cannot be transferred to another owner. It will always be with 1st owner who has purchased it.
• Contact details of the customer i.e. Name, contact number and email address is compulsory on invoice to entertain claims.

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Extended Warranty

Definition of Extended Warranty

It is the Extension of Manufacturing Warranty for the product; it starts from the expiry date of Manufacturer's warranty period and covers manufacture defects in the product. The Extended Warranty Plan extends the warranty for the period stated on the invoice (1 Year or 2 Years).

What is Covered?

• Product repairs from authorized service centers conducted free of cost to its normal operating condition after it has suffered a Manufacture defect only.
• The benefits of this plan can be availed, in and outside of the UAE.
• This Extended Warranty Program covers the labor, parts, and associated charges, including transportation costs toward repair and re-installation of the appliance on site (Excluding the charge of scaffolding if the need be for the installation) necessary to repair the product, subject to the points listed under Exclusions.

Terms and Conditions

• Extended warranty for a product is to be purchased at the time of purchasing the product.
• Extended warranty terms and conditions will be the same as product manufacture warranty.
• Original invoice to be presented while submitting the product insured to claim repair under Extended Warranty.
• Coverage:
  • 1 Year Extended Warranty (1 repair or 1 replacement) as per service diagnosis report.
  • 2 Year Extended Warranty (2 repair or 1 replacement) as per service diagnosis report.
  • In both cases subscription will expire.
• Ecity will not be responsible for Data loss of customer. Customers must backup their data before submitting the device.
• The unit will be repaired within a maximum of fourteen business days (Subject to spare parts availability).
• EW will become active from the date of Expiry of Manufacture Warranty.
• If the Product is irreparable, Extended Warranty will bear the cost of replacing the product with either a similar product or by providing Credit voucher to the customer with a deduction of 25% for second Year and 30% for third Year from the RRP, as a depreciation cost.
• In case of claims inside the UAE, customers will be required to visit the nearest Ecity store along with the Original Invoice.
• In case of claims outside UAE, customers will be required to visit the authorized service center of the brand in their home country. Customer will be required to share the Authorized service center diagnostic report, quotation for the repair and declaration form with Ecity and Email to contactus@ecityuae.ae or call us on 80032489.
• The final decision for the unit to qualify for the Extended Warranty plan will be at the discretion of E-City.
• Find My iPhone must be deactivated for device to become eligible for repair or replacement.

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Exclusions for Accidental Damage and Extended Warranty

• If serial number not mentioned on the original invoice, the device will not be covered (Except Supplier delivered Products).
• Loss or damage caused by wear and tears or normal deterioration.
• Products used or damaged during professional / sports and other professional use or not used as initial intended purpose.
• Product Replacement Coverages are only applicable if there are any externally visible damages from external cause which impedes functioning or due to an accidental ingress of liquid/water inside device which impedes regular functioning of the device.
• Cosmetic damages including but not limited damage to paintworks, dents or scratches are not covered unless it affects the functioning of the device.
• Any defect caused because of improper usage, negligence, transit/transportation damage, intentional damage, and willful misuse.
• Hardware corruption arising due to computer virus infection.
• Faults arising due to failure to follow manufacturer's instructions.
• Damage caused by service (including upgrades and expansions) performed by anyone who is not authorized.
• Goods that have had their manufacturer's warranty voided for any reason.
• Damage of aesthetic or structural parts, such as the casing, frame, or any decoration. All the damages that do not affect the functionality and normal use of the covered Device are out of the coverage.
• Aesthetic defects, corrosion, and rust, whether caused by normal wear and tear or accelerated by environmental circumstances.
• Data safety and any misuse in case data is left in the device is not covered and no claims can be made to Ecity and any 3rd party liability arising of products uses is also not covered.
• In the case of product replacement under E-city Total Protection, the defective device will not be the property of the customer and will become the property of E-City.
• When the serial/model number of the set has been tampered with or removed and any unauthorized repairs performed by third parties.
• Any loss affecting SIM card, accessories, ancillary product, etc. even if the equipment stops working completely. Loss or damage to recording media, software, or data. Software defects or software generated problems including the operating system and third-party software or the reloading software.
• No liability shall be accepted by E-City towards losses which are covered under the electronics appliance manufacturer's warranty, including any food or medicine loss due to product failure.
• Modification/alteration of any sort made to circuitry, original design of the appliance. Appliances being recalled by the manufacturer. Claims arising from the failure to follow the manufacturer's instructions. Any loss or damage to a person or property, direct, consequential, or incidental damage arising from the use of or inability to use the appliance.
• Any consequence of war, invasion, act of foreign enemy, hostilities (whether war be declared or not), civil war, rebellion, revolution, insurrection, mutiny, riot, strike, lock out, civil commotion, military or usurped power, acts of a group of malicious persons or persons acting in behalf of or in connection with any political organization, conspiracy, confiscation, commandeering, requisition or destruction of or damage to property by order of any government de jure or de facto or by any public authority. Any consequence of nuclear reaction, nuclear radiation, or radioactive contamination. Loss arises due to unlawful intentional act or willful neglect, loss or damage caused by extraneous perils such as fire, explosion, flood, earthquake, sand or other natural calamities, voltage fluctuations, attempted theft, malicious damage.
• Device Stolen will not be Covered.
• Software issues will not be covered by extended warranty.

Fraud Claims

All benefits of the Accidental Damage and Extended Warranty will be lost in case any fraudulent declaration or claim is made.

Termination

E-City has the right to terminate the policy during the policy period.

For Complaints

Please send an email to contactus@ecityuae.ae or call us on 80032489.