▶ There is a minimum purchase requirement of AED 250 per tax invoice to avail tourist refund scheme.
▶ You must be above 18 years of age
▶ You must purchase from a retailer like ECity who has registered for “Tax Refund Scheme for Tourist”.
▶ You must present a valid passport upon request of Tax refund for every purchase.
▶ A Tax-Free tag will be issued by the retailer for the recipt.
▶ You must keep all receipts with the Tax-Free tag on the back of the receipt and must validate the transaction at the point of exit during departure (airport). Visit the Planet validation point: For airports, this is before checking in and going through security.
▶ Finally, present your receipts or tax invoice with Tax-free Tag, credit cards you used to make the purchase, and passport at the validation point to confirm your refunds. You will be refunded through your credit card or cash.
▶ Goods that are partially or fully consumed in the UAE are not eligible.
▶ Goods that have been used, fully or partly, in the UAE and are not accompanied by the original packaging (for example: a smartphone that was used in the UAE and is accompanied by the original packaging upon leaving the UAE is eligible, but if the packaging is not present it is not eligible);
▶ Goods purchased online, unless they are picked up in person at the store, and the receipt and Tax Free Tag are issued on the same day as the collection date.
▶ You must bring the goods upon leaving the Emirates.
▶ Motor vehicles, boats, and aircraft are not qualified for Tax Refund Scheme for Tourist.
▶ Crew members of flight or aircraft and all the GCC residents are not eligible for Tourist Tax Refund.
▶ Goods sold to companies.
It is advised to arrive few minutes early to validate the tax free tags.
Your tax-free tag needs to be validated within 90 days of the purchase date.
The person requesting the refund must be the person whose name and passport number are recorded during issuing the tag. Requesting a refund on someone else’s behalf is not allowed.
Cash refund is available after airport security, and only up to 10,000 AED per person in any 24-hour period. For higher amounts the only refund method available is a card refund.
If exiting through points without a refund cash agent, a card refund is the only option available. If you validated a Tax Free Tag and chose cash as the refund method, but didn’t collect cash before leaving the UAE, then you will be able to enter your card details later on Planet Payment’s website using the Tax Free Tag number and check the status of your refund. For any queries regarding refunds, Tourists can contact at firstname.lastname@example.org.
For refunds to cards in which the currency is not AED, foreign exchange rates will apply to convert funds into the card currency.
If the tax-free tag has been validated in the system, the FTA states that there can not be any return or refund possible. However, if the tax-free tag has not been validated, it can be returned or refunded subject to the retailer’s decision.
You can claim the refund on partially used (mobile phones, laptops, etc) goods but not partially consumed products (milk, perfume, etc).